13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from thelocal community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet.ComplaintBroken glassDelivered to wrong addressFurniture rubbed together while on truckLate deliveryLate arrival for pickup///////////////////////// /////Missing itemsNicks and scratches from rough handling /////Soiled Upholstery///// /////Tally///// /////////I/////// ///// ///// ///a. Use a Pareto chart to identify the "few vital" complaint problems.b. Use a cause-and-effect diagram to identify potential causes of the complaints

Answered: 13-2. (Pareto Chart & Fishbone…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold…
Please no written by hand solutions In a recent commercial, a weight-loss company featured testimonials touting their “miracle shake” nutritional supplement. Satisfied Customer Time (days) Weight loss (kg) Sarah, from Toronto 30 11 Zack, from New York 45 16 Eli, from Detroit 90 36 Yvette, from Montreal 10 4.5 Lynn, from San Diego 30 8.5 Kulwinder, from Vancouver 60 20 The commercial claims that the miracle shake will provide guaranteed weight loss. a) Use this data to determine the correlation between time on the diet and weight loss (either the Spearman's Rank Coefficient, or the PPMCC, but state which you are calculating. You are welcome to use a spreadsheet). b) Does the correlation imply that the miracle shakes cause weight loss? Identify any possible outliers.
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
Situation 2: The Acme Warehouse Company received a consignment of 20ft lengths of 3in diameter stainless steel pipes. Acme had never handled pipe as part of their warehousing operation. The forklift truck operator assigned to this job used the truck's forks as a ram to load, handle, and unload the pipe. Inspection of the pipe by the owners revealed that the forks were bending and damaging the pipe. Question/s: Suggest several alternative methods for eliminating the problem of pipe damage. From a cost and ease in application standpoint, select one alternative solution for adoption.
See images for question details.
QUESTION 6 A Taguchi loss determination: A component has a target dimension value of 50 mm. It is considered a complete loss of $23 if the deviation exceeds +/- 1.5 mm. Determine the loss if a component measures 20.2 mm. Round your answer to the nearest penny, if applicable. QUESTION 7 A business process has the following parameters: Process mean: 90 Upper Specification Limit 100 Lower Specification Limit 80 Process Standard Deviation: 3.25 Determine the process Capability Ratio Round your answer to 3 decimal places, if applicable.
Problem 10-5 (Algo) Using samples of 196 credit card statements, an auditor found the following:Use Table-A. Sample 1 2 3 4 Number with errors 4 3 6 9 Click here for the Excel Data File a. Determine the fraction defective in each sample. (Round your answers to 4 decimal places.) b. If the true fraction defective for this process is unknown, what is your estimate of it? (Round your answer to 1 decimal place.) c. What is your estimate of the mean and standard deviation of the sampling distribution of fractions defective for samples of this size? (Round your intermediate calculations and final answers to 4 decimal places.) d. What control limits would give an alpha risk of .03 for this process? (Round your intermediate calculations to 4 decimal places. Round your "z" value to 2 decimal places and other answers to 4 decimal places.) e. What alpha risk would control limits of .0470 and .0092 provide? (Round your intermediate calculations to 4 decimal…
When quoting vehicle modifications, how is an estimate presented to the customer? (30-50 words)
on 1- Question 111 of 120 120 Revieting A Questions arisan A mortgage loan originator (MLO) who is also a real estate broker and refers a customer to a settlement services provider owned by their real estate brokerage must identify this relationship to a borrower on which c the following disclosures? АО Initial loan estimate B Special information booklet CO Third-party service providers DO Affiliated business arrangement 0:19:42
1. Recommendation HRM issues in safety and health in logistic service. 2. Recommendation HRM issues in compensation in logistic service. 3. Recommendation HRM issues in rewards in logistic service.
Describe the utilization of “Six-Basic Flight Instruments” in Cessna-172.
Question 1 The appearance of injury depends upon the: mechanism of the applied force, location of the actual injury, shape texture and pattern of the impacting object, and the physiological status of the individual. Question 1: True False Question 2 Knowing the mechanism of injury can determine method of care for the victims as well as corroborate or discredit accounts of an injury. Question 2: True False Question 3 Birthmarks such as Mongolian spots or port wine stains look deceptively like bruising. Question 3: True False Question 4 MATCH THE ITEM WITH THE APPROPRIATE DESCRIPTION Question 4: Crush injury Abrasions Contusions Penetration wounds Incisions Blunt force trauma Hematomas Gunshot wounds Lacerations Puncture wounds Through-and-through 1. occurs when an object comes in contact with a surface 2. caused by a clean, sharp-edged object…

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS