Customer Time, in hours Customer Service Calls A B C 1 1 3 A. 80% C. 20% What is the percent utilization for Customer C? B. 30% D 2 D. 10% E 3

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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What  is the percent utilization for customer c ?

Customer Service Calls
Customer
A
B C
Time, in hours 1
1
3
100
A. 80%
C. 20%
What is the percent utilization
for Customer C?
ternational Academy of Science. All Rights Reserved.
B. 30%
2
D. 10%
E
3
A
*
Transcribed Image Text:Customer Service Calls Customer A B C Time, in hours 1 1 3 100 A. 80% C. 20% What is the percent utilization for Customer C? ternational Academy of Science. All Rights Reserved. B. 30% 2 D. 10% E 3 A *
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