Laura Lee is a CMA (AAMA) certified medical assistant working at a family practice. Today, she was assigned to answer the phone. One of the calls comes from a 32-year-old patient who states the doctor saw her three months ago and prescribed zolpidem, a medication for insomnia. The patient would like to obtain a refill
Laura Lee is a CMA (AAMA) certified medical assistant working at a family practice. Today, she was assigned to answer the phone. One of the calls comes from a 32-year-old patient who states the doctor saw her three months ago and prescribed zolpidem, a medication for insomnia. The patient would like to obtain a refill
Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter11: Telecommunications
Section: Chapter Questions
Problem 4CR
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Laura Lee is a CMA (AAMA) certified medical assistant working at a family practice. Today, she was assigned to answer the phone. One of the calls comes from a 32-year-old patient who states the doctor saw her three months ago and prescribed zolpidem, a medication for insomnia. The patient would like to obtain a refill for the medication even though she does not have an appointment scheduled.
- What should Laura do?
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