The billing department at a local hospital wants to improve its performance. After surveying its patients, they realized the main complaint was about billing errors. The management went back and reviewed their last year's bills. They took about 100 bills for each week of each month and checked for errors. See Excel file for data. Answer. a. Does the month of the year have an effect on the billing errors? b. What type of control chart would you should use? c. Is the billing process under statistical control? Use Minitab to support your answers.
The billing department at a local hospital wants to improve its performance. After surveying its patients, they realized the main complaint was about billing errors. The management went back and reviewed their last year's bills. They took about 100 bills for each week of each month and checked for errors. See Excel file for data. Answer. a. Does the month of the year have an effect on the billing errors? b. What type of control chart would you should use? c. Is the billing process under statistical control? Use Minitab to support your answers.
Algebra & Trigonometry with Analytic Geometry
13th Edition
ISBN:9781133382119
Author:Swokowski
Publisher:Swokowski
Chapter1: Fundamental Concepts Of Algebra
Section1.4: Fractional Expressions
Problem 66E
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The billing department at a local hospital wants to improve its performance. After surveying its patients, they realized the main complaint was about billing errors. The management went back and reviewed their last year's bills. They took about 100 bills for each week of each month and checked for errors. See Excel file for data. Answer. a. Does the month of the year have an effect on the billing errors? b. What type of control chart would you should use? c. Is the billing process under statistical control? Use Minitab to support your answers.
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VIEWStep 2: Determine whether month of the year have an effect on the billing errors.
VIEWStep 3: Determine the type of control chart to be used for given data set.
VIEWStep 4: Compute the proportion, overall proportion, standard deviation and control limits for the p-chart.
VIEWStep 5: Check whether billing process is under statistical control or not.
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