Which of the following documentation are included in the quality system? A quality policy B. Customer focus C. Commitment D. Teamwork
The management of systems or processes that create goods and/or provide services.
A term that more closely reflects the diverse nature of activities to which its concepts and techniques are applied.
OPERATIONS MANAGEMENT
Which of the following documentation are included in the quality system?
A quality policy
B. Customer focus
C. Commitment
D. Teamwork
ANSWER: A
Production concepts and techniques - applied to a wide range of activities and situations outside manufacturing.
TRUE
FALSE
ANSWER:
CAPACITY PLANNING -Maintain the cash flow and make reasonable profit.
(too few or too many planes or even the right number of planes but in the wrong places, will hurt profit.
TRUE
FALSE
ANSWER:
In the context of total quality, an organization's stakeholders include all of the following EXCEPT:
SOCIETY
B. CUSTOMERS
C. SUPPLIERS
D. COMPETITORS
ANSWER:
Organizations are formed to pursue goals that are achieved more efficiently by the concerted efforts of a group of people than by individuals working alone.
TRUE
FALSE
ANSWER:
Business Organization are devoted to producing goods and/or providing services. For Profit For Non-Profit.
TRUE
FALSE
ANSWER:
Operation is the core of most business organizations; it is responsible for the creation of goods and services.
TRUE
FALSE
ANSWER:
INPUTS are used to obtain finished goods or services using one or more....
TRUE
FALSE
TRANSFORMATION PROCESSES (storing, transporting, cutting, etc.)
TRUE
FALSE
ANSWER:
FEEDBACK - To ensure that the desired outputs are obtained, measurements are taken at various points in the transformation process.
TRUE
FALSE
ANSWER:
In the context of total quality, an organization's stakeholders include all of the following EXCEPT:
SOCIETY
B. CUSTOMERS
C. SUPPLIERS
D. COMPETITORS
ANSWER:
CONTROL compared with previously established standards to determine whether corrective action is needed.
TRUE
FALSE
ANSWER:
VALUE ADDED is the term used to describe the difference between the cost of inputs and the value or price of outputs.
TRUE
FALSE
ANSWER:
The essence of the operations function is to ADD VALUE during the transformation process.
TRUE
FALSE
ANSWER:
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