how does service processing , meaning the processes and activities that underlie resource integration and incorporate different actor roles in the service ecosystem" , influence factors on performance and therefore co-creation in the customer experience , leading to customer value  ?

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter13: Services Marketing
Section13.2: American Express Delivers Service With Calls, Tweets, And Apps
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how does service processing , meaning the processes and activities that underlie resource integration and incorporate different actor roles in the service ecosystem" , influence factors on performance and therefore co-creation in the customer experience , leading to customer value  ? 

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